COVID Guide to Health and Safety
To Our Guests, Friends & Family,
Whether you’ve been in bed with us since 2000 or joined us at the piano for sunset cocktails, we want to extend our warmest welcome and say: We Can’t Wait to Meet You at The Roxy.
Although the world may be different, our commitment to service through style and sophistication remains unchanged and it is in the spirit of new traditions that we define the path forward, to keep you safe, healthy and comfortable.
In response to where we are globally, we’ve made necessary changes to how we operate through enhanced safety and cleanliness procedures, team member training and education, and we’ve implemented new technology with convenience and innovation in mind. Prioritizing the wellbeing of our guests, team members and community continues to be our top focus and, in doing so, offering a sense of security and confidence that we’re taking the best of care.
You’ll find our guide to health and safety practices below. It details all of our procedures and changes we’ve made with your wellbeing and security in mind. We want you to know that you’re safe here and that we’re welcoming you back mindfully and thoughtfully.
It’s All in the Details
In compliance with New York City Guidelines, both vaccinated and unvaccinated guests are required to wear masks at all times throughout the hotel. To enjoy our restaurants, bars and entertainment venues, guests are required to provide proof of vaccination.
CLEAN PEACE OF MIND – Meticulous sanitizing procedures and cleaning protocols are in effect throughout all public spaces, guest rooms and behind the scenes. Cleaning practices follow CDC guidelines and include the use of EPA-approved products effective against viruses and bacteria, ultraviolet light technology and electrostatic sprayers with hospital-grade disinfectant. A clean bill of health is out top priority.
SPOTLESS: ALL DAY, EVERY DAY – Rest assured, frequent cleaning and extra attention is paid to communal “high touch” areas within the hotel such as door handles, light switches, elevator buttons, countertops, room keys, bathrooms, stair handrails and seated and dining spaces. All areas will be cleaned and sanitized throughout the day.
BREATH OF FRESH AIR – Air quality is being monitored with high performance air filters to increase air circulation in the building and all equipment is maintained to DOH standards.
REST ASSURED – Guest rooms are sanitized and sealed prior to arrival with extra care taken to fog each room with BioSpray.
In Good Company
SHIELDS UP – PPE (personal protective equipment) is being worn by our team at all times.
WITH THE WAVE OF YOUR HAND – Hand sanitizer stations are posted up and in position throughout the hotel, just give them the signal.
IN GOOD HEALTH – We’ve raised the bar with our already strict Food Safety Programs and Food Handling Procedures by implementing further hand sanitizing practices, produce washing and vendor protocols.
SPECIAL DELIVERY – Contactless Room-service is being delivered outside guest rooms with sustainable, single-use packaging.
SMARTER, NOT HARDER – Our In-room Samsung Smart TV’s are entertainingly yours with virtual fitness sessions, Chromecast, In-Room Dining, and serve as a digital resource for all guest services including health and safety procedures.
HEALTH CHECK TECH – We’ve introduced infrared technology that monitor the temperatures of arriving guests and fellow travelers so that you are safe throughout your stay.
August 18, 2021