FAQs

Check-in is at 3:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, often subject to availability and/or an additional cost.

Cancellation policies vary by accommodation type and booking method. Generally, a 48-hour prior notice to the day of arrival is required for free cancellation. Non-refundable bookings will incur the full charge if canceled. Guests should refer to their specific booking confirmation for exact details.

The Roxy Hotel New York accepts major credit cards, including Visa, Mastercard, Diners Club, and Discover. Cash is only accepted at check-out. A valid credit card and matching identification must be presented at check in to gain access to a guest room. Apple pay is not accepted as a form of payment.

Yes, a security deposit is required. A hold amount of $200.00 USD per night will be placed on your credit card for incidental charges. Unused authorizations are released at check-out, typically taking 5 to 7 business days to reflect on your account. Additionally, an amenity fee of $39.95 USD per accommodation, per night, is applied (plus tax).

Absolutely! The Roxy Hotel New York is exceptionally pet-friendly. We welcome any number of pets of any size with no additional pet fees or weight restrictions. We provide amenities like bedding, food/water bowls, and doggy bags. We even have a dedicated private dog park 3 blocks away at our sister property, Soho Grand Hotel, for our furry friends.

Yes, complimentary high-speed 20MB Wi-Fi is available in all Roxy Hotel guest rooms and common areas. Upgrade to 50MB for $12.95 USD for 24 hours.

The Roxy Hotel New York offers a vibrant array of dining and entertainment venues including The Django Jazz Club & Restaurant (Elevated Dining & Cocktails), Roxy Bar (Lounge, Oyster Bar, Live Music & Dining), Roxy Café (Coffee, Tea, Baked Goods, To-Go Lunch), Paul’s Cocktail Lounge (Nightclub with Live DJ’s), and Roxy Cinema (Movie Theater with Gourmet Concessions).

Yes, The Roxy Hotel New York features a 24-hour fitness center equipped with modern cardio and weight training machines available exclusively to guests.

Yes, our dedicated front service team is available to assist with all your needs, including restaurant reservations, show tickets, transportation arrangements, and local recommendations to explore TriBeCa, SoHo, and beyond.

Yes, The Roxy Hotel New York offers room service from 7AM – 11PM daily from Roxy Bar.

The Roxy Hotel New York guest rooms and suites feature a mid-century modern aesthetic with hints of Art Deco and Regency. Accommdations include the Roxy King, Deluxe King, Roxy Deluxe King, Corner King, Studio King, Deluxe Double, Loft Suite, One Bedroom Suite, Deluxe One Bedroom Suite, and the Roxy Penthouse Suite with Private Rooftop Terrace. Accessible Rooms are also available.

Yes, connecting/adjoining rooms are available at The Roxy Hotel New York. They are subject to availability and can be requested at the time of booking. Please contact our reservations team for more details.

Cribs (infant beds) are available upon request at no extra charge. However, the hotel does not offer extra beds in most room types, and the maximum occupancy per room is specified in the room descriptions. Extra beds can only be requested for One Bedroom and Deluxe One Bedroom Suites and are based upon availability. An extra person charge may apply. One Bedroom Suites and Deluxe One Bedroom Suites also already have pull-out sofa beds.

Yes, all rooms feature a minibar and refrigerator stocked with locally-sourced snacks and beverages.

Yes, all Roxy Hotel guest rooms are equipped with an in-room safe for your valuables.

The Roxy Hotel New York is located at 2 Avenue of the Americas, New York, NY 10013. It is accessible by multiple subway lines at Canal Street (A, C, E, J, N, Q, R, W, Z lines) as well as Franklin Street (1, 2 lines).

The Roxy Hotel is perfectly situated on the border of SoHo and TriBeCa and is within walking distance of renowned art galleries, boutiques, and diverse dining options. Nearby attractions include Chinatown, Little Italy, Brooklyn Bridge, One World Trade Center, Ghostbusters Firehouse, Washington Square Park, New York University, Greenwich Village, 9/11 Memorial, the Oculus, Statue of Liberty ferry, and easy subway access to all other major New York City landmarks including Times Square, Rockefeller Center, Empire State Building, and Central Park.

Yes, valet parking is available on-site at The Roxy Hotel. The cost is typically between $85.00 and $95.00 per night for cars and SUVs, subject to change, with no in-and-out privileges. Please allow sufficient time for vehicle retrieval.

Yes, The Roxy Hotel offers complimentary luggage storage for guests, available both before check-in and after check-out, allowing you to explore the city unencumbered.

While the hotel does not provide a complimentary shuttle, our concierge team can readily arrange private car services or provide detailed instructions for public transportation (subway, AirTrain connections) to and from all major New York City airports (JFK, LGA, EWR).

The Roxy Hotel New York is a strictly non-smoking property. Smoking is prohibited in all guest rooms and indoor public areas. Designated outdoor smoking areas may be available.

Guest safety and security are paramount at The Roxy Hotel. We employ 24-hour security personnel, surveillance in common areas, and require key card access to guest floors. In-room safes are provided for personal valuables.

While the Roxy Hotel does not currently operate a formal, direct guest loyalty program, we do offer a member discount program that requires a sign up/sign in to access exclusive discounted rates. Sign up and sign in for GrandLife Hotels Member Discounts HERE for both Roxy Hotel and Soho Grand Hotel.

We also offer seasonal Holiday deals and multi-night stay promotions. View our special offers page for the best room deals of the season.

Breakfast is typically not included in the standard room rate at Roxy Hotel but it is available for purchase at Roxy Bar, Roxy Café, or through room service. Specific packages or promotions may include breakfast; please check your booking details.

Yes, The Roxy Hotel New York offers a range of unique event and meeting spaces, from intimate private dining rooms to larger venues like Django. Our events team specializes in customizing experiences for social gatherings, corporate events, film premieres, and live performances.

Yes, the Roxy Hotel will receive 5 packages complimentary on your behalf prior to your arrival (with a confirmed reservation) or during your stay. Any additional packages will incur a $5 per package handling fee.